General Mining Machinery believes the value of service, so we heighten credibility by service,
strengthen brand by service and impressed customer by service.
13 years industrial practice General Mining Machinery has established a relatively perfect integrated system involving R&D, production, marketing and service which has been a benchmarking enterprises among China mining machinery manufactures and increased comprehensive competitive power home and abroad. | Service experience over 9,000 clients Our service has reached more than 9,000 users covering more than 120 countries and regions including Asia, Africa, European and Oceania. General Mining Machinery has witnessed the production of one and another mining project and facilitated theprosperity of one and another city. | ||||||||||||||||||||||||||||||||||||||
Production base of 80,000㎡ General Mining Machinery has heavy standardized workshops and international mechanically technical process and has established international production line and first class modern production and inspection base. And our production ability, technological level and equipment strength are all in the industry leading level. | A hundred-member team of professional technologies Clear technical division guarantees professional technical support; perfect system ensures timely information transmission. We appoint proper person to follow up every details of the project timely, which guarantees the precision of service and the optimization of details. |
Scientific research input over 7% | |
Over 7% of annual sales volume has been invested for technical development and innovation. We constantly learn the advanced technologies from German, the US, Japan and Australia to keep technology leadership in industrial grinding, mining crushing, sand making and ore dressing. General Mining Machinery has been awarded ISO9001, GOST, CE and other certificates. | |
More than 80 inspection operations | |
Detailed requirements confirmation, elaborate equipment customization, strict quality inspection and normative packaging and shipment, craftsmanship is throughout the whole process. 80 inspection operations covers every details from product preparation to shipment, which is more safety and effective. |
One package service | Three guarantees | ||
Our one package service involves safety transportation, intact delivery, side construction, installment and debugging, testing and running andindicator acceptance which guarantees successful acceptance of production line and high-quality purchase experience. | Products made by General Mining Machinery are provided "three guarantees" service, namely, products excluding vulnerable parts can be repaired, replaced or returned because of quality problems in half a year. And the direct fees within the "three guarantees" service such as spar parts fee, freight and travelling and accommodation expenses of technical personnel may be afforded by Part A or the loan in Contract may be returned. And the travelling and accommodation expenses of technical personnel dispatched by Part A to instruct installation and debugging for Part B should be afforded by Part B. Part A do not have to afford any other indirect loss or fees beyond the above fees and loan in the Contract. | ||
One year warranty | Life long service | ||
All General Mining Machinery equipment are uniformly equipped with product certificate, inspection report, product instruction, commitment letter and invoice, etc. before they are sold out. The warranty period starts from the day of Final Acceptance and clients can enjoy one year of free whole unit warranty with invoice and fix certificate, namely, repairing expenses for equipment under correct utilization happens faults because of quality problems may be afforded by General Mining Machinery. | General Mining Machinery has established utilization profile and equipped with perfect service system which combines door-to-door service with web service and provided clients with life long service. Any production line problems can be complained and reflected by clients. We guarantee to complete problem detection in 30 minutes, provide resolution in 2 hours and resolve problem in 12 hours for domestic clients; we guarantee to complete problem detection in 2 hours, provide resolution in 6 hours and solve problem in 3 days for foreign clients; we guarantee you a carefree after-sale process. |
Our service is not only reflected in high-quality products but also in excellent resolution design as well as perfect pro-sales service and after sales service. Therefore, General Mining Machinery has grouped a team including a hundred member technical and service engineers to solve your problems and needs on project consultation, job-site survey, sample analysis, project design, equipment preparation and production, installation and debugging, and spare parts. We guarantee smooth communication in every step and create you minute service experience and high value payback.